When problems show their face, let Jill set the pace

Nothing is more stressful than walking into work on a day you are expected to make over 500 pizzas, and you arrive only to notice the ovens have been dismantled and put back together the day before, and not put together right. This just so happened at a recent football game. There is a three-layer oven at the "store" where we make pizza for Wake Forest home football games, and while the bottom oven was working fine, the middle and top decided not to cooperate. The problem arose when I noticed the conveyor belt was not turning. It just so happens that a crucial piece had been improperly installed after the ovens were cleaned. At first, Jill and I thought we had solved the problem, but as the conveyors kept turning, the knobs would slip off and stop the conveyor belt. Jill sent for some tape and that seemed to work, but as we started cranking out pizzas, the knob would come undone and not turn the conveyor any longer, resulting in a few burnt pizzas. Jill managed to get the belts working again and they remained in working order for the rest of the game. I was very impressed with the way the whole situation was handled by Jill and she did not let this stressful moment get the best of her and she was able to make the most of a bad situation and the pizza production was not slowed at all. Great job Jill working under pressure and staying calm, you proved your managerial skills and handled the situation extremely well. No panic button was needed and by the number of pizzas made no one would have ever known there was a problem. Tar Tiger pizza set the record for sales at the Wake-VT game and we all hope the same continues at the next game. If any problems show their ugly face at the next game, Jill will set the pace and fix them.